Terms and Conditions
Studio58 Terms & Conditions - General
Email - email@example.com
Telephone - 0800 158 5620 (customer service line 11an to 3pm Mon to Frid)
Colouring of Studio58 hair extensions is not recommended.
Any colouring of Studio58 hair extensions is done entirely at the risk of the individual concerned. Results may not always be as expected, and any hair extensions that have been coloured or had their original colour altered in any way will not be accepted for return or refund.
Colouring of our hair extensions may not only affect the longevity of the hair itself, but can have a detrimental effect on the hair bonds causing them to soften and weaken, or causing tape adhesive to be compromised.
Fitting Of Studio58 Hair Extensions
Our hair extensions should only ever be fitted by a qualified and insured hair extension professional.
The correct fitting of hair extensions is a highly skilled process, and to this end no attempt should be made to either fit Studio58 hair extensions yourself, or to have them fitted by a non qualified individual.
If any attempt is made to fit Studio58 hair extensions yourself, or a fitting is undertaken by a non qualifed/insured individual, Studio58 accept no responsibility for premature loss of extensions, or other issues such as damage to your own hair &/or scalp.
Order Dispatch/Shipping Services
Our 'next day' tracked delivery service is NOT guaranteed. Despite over 99.5% of parcels being delivered on time, there are occasions where this does not happen (typically during very busy periods such as the lead up to Christmas). If a delivery using our next day service is MORE than 1 day late (2+ days) then we will happily refund customers shipping costs, for deliveries delivered after 2 days no refund will be offered.
Your personal data is handled in accordance with applicable data protection law
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.
Hot Environments/Holidays With Hair Extensions
Hot environments, and the lifestyle that is typically undertaken whilst on holiday, can have a very detrimental effect on hair extensions. We do not recommend the wearing of your hair extensions whilst on holiday. Doing so is entirely at a customers own risk, and we accept no responsibility for the detrimental effects that chlorine, sea water, sun tan cream and iron oxide (contained in hard water systems) may have on your extensions &/or extension bonds.
Weights & Measures
Weights and quantities stated on our website (for example hair weight, quantites of rings and tubes) may have a discrepancy of +/- 5-7%. Hair extensions are a hand made item - therefore discrepencies in weight can occur from one batch to another.
We reserve the right to cancel, and refund in full, any order received from a customer who has initiated a charge back against any goods previously purchased from Studio58 Limited. This is to protect Studio58 Limited from repeat claims of alleged faulty goods, resulting in a customer being refunded by their card company whilst also keeping the goods.
Overseas OrdersWe accept orders from overseas. Please note that any import duty payable is the responsibility of the purchaser.
If a parcel is refused by a customer the return shipping costs for the items to be returned to Studio58 will be born by the customer, and any original shipping costs will also be deducted from any refund.
Overseas orders must choose the correct International shipping option - failure to do so may delay dispatch of your order. Please also choose carefully the shipping service your require for the value of your order - shipping that offers no tracking is primarily intended for orders of low value. If you choose a non-tracked shipping service the maximum compensation available, in the rare event of a parcel being lost, is £20 GBP.
Please note we are unable to ship removal solution outside of the UK mainland as it can result in you parcel being detained in customs for a considerable amount of time
PricesPrices and any special offers are correct at the time of goods being displayed on our website but are subject to alteration without prior notification. Prices are displayed without and with VAT added.
Trade AccountsStudio58 offer trade accounts to technicians/salons who have an accredited hair extension qualification. Trade discount is 10-15% depending on your monthly spend.
Trade codes are allocated strictly to the named person on the application. Under no circumstances are trade codes to be passed onto a 3rd party.
Studio58 reserve the right to pursue any 3rd party for monies gained as a result of using a code not allocated to them.
Studio58 reserve the right to cancel a trade code without notice.
If hair extensions appear faulty due to quality issues, the fault must be reported to Studio58 within 30 days of receipt of the goods, this is due to human hair extensions being a consumable item during wear. Any genuine fault with the hair extensions or bonds will manifest itself well within this period of time. We are unable to investigate any alleged quality issues if more than 30 days has passed since the date of purchase
To log a complaint regarding any Studio58 product please contact by email to firstname.lastname@example.org or use our online chat option.
Studio58 hair extensions should be fitted by a fully qualified hair extension technician. Studio58 reserve the right to ask for evidence of qualifications to fit hair extensions, and that you provided or were provided with a consultation prior to the fitting of the hair extensions.
Goods are not considered faulty if their condition deteriorates as a result of poor hair management or poor application of extensions.
We only recommend the use of Studio58 aftercare products on all hair within the Studio58 range. Aftercare products (shampoo, conditioner & heat protection) should be purchased either with, or within 7 days, of the hair purchase. Alleged hair quality, keratin bond issues, tape extension adhesion issues will not be investigated unless the recommended Studio58 specialist aftercare has been purchased. We refuse the right for a refund if Studio58 aftercare products have not been purchased, or if the hair has been fitted by a non-qualified individual. Studio58 reserve the right to ask for evidence of professional accreditation to safely and efficiently fit hair extensions in the method that the complaint relates to.
If Studio58 aftercare products are not purchased, resulting in poor hair performance (premature dryness, tangling, matting, keratin bond breakdown, premature loss of the extensions), Studio58 will not be responsible for any costs incurred to rectify any issues arising. This includes new hair purchase, re-tipping of bonds that have broken down, or hair fitting/labour costs.
Please do not return any alleged faulty product without completing our complaints form first. Once your complaint has been assessed by a member of management you will be contacted by email with our findings. Only at this point, if our terms and conditions of sale have been met, should any alledged faulty product be returned for Studio58 to investigate your complaint further.
Hair Longevity & Behaviour
All times quoted on the website for how long the respective hair can last are based on correct aftercare products (Studio58 products only) and a suitable lifestyle and aftercare routine. These quoted times ARE NOT GUARANTEED due to the consumable nature of hair extensions and factors that can affect them during wear. The times quoted are based on Studio58 testing of the hair, and are based on our findings of how long the hair CAN last with correct product usage and care routine.
With the purchase of Studio58 aftercare products (shampoo, conditioner and heat protection) we guarantee the hair for a period of 1 month from the date of purchase. Due to the consumable nature of hair extensions, we offer no guarantee after the 1 month period. This includes the hair itself AND the keratin bonds.
Please note that as human hair extensions are an organic product there may be variances from one batch to another with regards how the hair behaves when being worn, washed and styled. This can mean that hair may not always hold a curl as well as a previous purchase, or hair may take on a natural wave despite straightening during styling.
This is simply because hair comes from different donors, whose hair will have its own characteristics, and will be processed in the factory to a straight texture.
Online Course Complaints
If you are unhappy with any aspect of your accredited online course please contact in the first instance either via email to email@example.com or by telephone on 0800 158 5620
You will be emailed a link to our complaints from to complete. Upon receipt of the completed complaints form a member of the management team will review your greviance and respond within 7 working days with a suitable solution.
If you still remain unhappy with the response and solution from the management team, we will escalate your complaint to one of the business owners to investigate further and offer a suitable solution.
PLEASE NOTE - Online Courses are non-refundable due to the digital resources (videos & training manuals/resources) that are supplied. Partial refunds will be given if a course with kits supplied is purchased, but the cost of digital resources is non refundable. Purchase of the course does NOT guarantee a pass and issuing of an accredited certificate. Strict standards are applied to the assessment procedure, to ensure the quality and integrity of the online courses are maintained. Students may resubmit as many times as they wish, but multiple submissions does not guarantee a pass, unless the require standard of work is reached.
Under the Consumer Rights Directive you may cancel your order for any reason within 14 working days from the day/date that you receive your order. We must receive notification of your wish to cancel your order, in writing by email to firstname.lastname@example.org or by post to Studio58 Hair Limited, Unit 21, Breadstone Business Centre, Berkeley, GL13 9HF. All goods must be returned unused and must fit for re-sale (all hair MUST be in the original bindings), postage costs will not be refunded for this - return postage costs are sole responsibility of the buyer.
If an exchange is required, unless the original goods were faulty, then postage costs for an exchange to be shipped are also the responsibility of the customer
Please note - we are happy for hair order to be opened to look at colours, but any returned hair must still be in the original bindings and be in a perfect re-saleable condition. Hair not in the original binding &/or in poor condition will be returned to the customer at the customers expense
Studio58 Hair Limited, Unit 21, Breadstone Business Centre, Breadstone, Gloucestershire. GL13 9HF
Terms & Conditions Specific To Nano Ring Hair Purchase
Customers who purchase nano ring hair extensions need to be aware that on occasion they may find that the keratin adhesive holding the wire tip has become compromised due to general 'wear and tear', and the hair extension strand will fall away leaving just the ring and wire tip in the clients hair.
Terms & Conditions Specific To Custom Orders
Please note - as custom orders are a 'bespoke/personalised' item that are manufactured specifically for each customer based on their choice of length and colour (rather than being dispatched from our stock hair in the UK) then they are excluded from our normal hair returns process & terms. Once the order has been placed with the factory then refunds or returns are not possible unless the goods are faulty.
Electrical GoodsElectrical goods come with a 6 month warranty.
If they develop a fault within 6 months we will replace (or alternatively refund if no stock is available).
Any machine/connector that has been tampered with in any way (attempted repair) or that is returned incomplete (lead, plugs or parts missing) will invalidate the warranty entirely.
Studio58 Company DisclaimerDue to the lack of control we have over application of products, and operation of any equipment purchased from us, Studio58 Hair Extensions cannot accept any responsibility whatsoever for any damage or injury caused to third parties. The purchaser must determine if the products are suitable for their particular requirements, and that all products are to be used for professional use only. Studio58 Hair Extensions do not accept any responsibility for hair that has been coloured or altered in any way after purchase.
Email Marketing/Text MarketingThe email address &/or mobile telephone number you enter to receive notification of order status updates, and courier tracking details, may also be used from time to time by Studio58 Hair Limited and any companies operated by Studio58 to send you emails containing information you may find of interest.
Studio58 never passes on or sells your personal information to any other companies.
These emails contain a 'unsubscribe' link, or you can contact us directly at email@example.com to request removal from our email marketing lists.